Refund policy

Return & Exchange Policy

We care about your satisfaction and want you to feel confident shopping with us. Please take a moment to review our return and exchange terms below. 

Refunds

Refunds are only offered if your order arrives in a damaged condition. If this happens, please contact us within 24 hours of receiving your package at +961 76 117 768 or at episodeleb@gmail.com, providing clear photos of the product and packaging.

Once your request is reviewed and approved, we will arrange for the damaged product to be collected within 7 business days, and your refund will be issued at the time of pickup via your original payment method.

Exchanges

If your order arrives in a damaged condition and you still want to have the product, we will be happy to arrange an exchange. If this happens, please contact us within 24 hours of receiving your package at +961 76 117 768 or episodeleb@gmail.com with your order number, proof of purchase, and clear photos of the damage.

Once your request is approved, we will arrange for the damaged product to be collected and promptly ship you a replacement item in good condition, at no additional cost.

Non-Returnable / Non-Refundable Items

- Items not received in damaged condition

- Sale items

Contact Us

For any return or exchange questions, reach us at:
+961 76 117 768 or at episodeleb@gmail.com